June 06, 2006

Some clients freak out - others don't...And Flintstone sucks

On Monday, Client DL was freaking out. There were 4 issues he had that he was upset about. Issue 1 - fixed quickly. Issues 2, 3 need more technical help, which I told him. Issue 4 - his own issue that he was getting bent out of shape over. His sites are good to go in my mind, but not his. I spent most of the afternoon working on his issues. Tuesday as well. And this other client, Client FF's, site went down. Sure they were concerned and unhappy, it's a big deal to have your website go down. But they didn't freak out and threaten to quit. Just wanted us to do what we can. Whenever we can. The quicker the better, but whatever we can to to resolve their issue would be great. Totally calm.

I managed to deal with several non-Flintsone clients Tuesday and today. It felt good, though I also felt bad since so many of them have been ignored because of Client Flinstone. So, today Rep N sends me just a couple of lists after I asked her for all issues by 2pm. I called her twice and left messages. She managed to email me about five times today, including one at the end of the day appologizing for not calling. Her assistant Mini Rep N, is really frustrated with the amount of work she has to do (aren't we all on this project?) She indicated that Rep N is making mountains out of molehills (which we, here at Company X agree whole heartedly with). The issues never end. I am trying. I still have several big things to set up for them but with all the little issues, I can't get to the bigger ones. I know. Delegate. The problem is either new people (who are totally willing to help, but are new) or old people who have too much to do and really don't have time. Still... if we want to get this thing out, I really need them to understand that working a few extra hours this week won't kill them. Look at me - I have worked for over 15 hours a day this week and three days last week. It's not killing me. (Well, yet. I keep threatening suicide as a joke which really isn't that funny. I know that, but it's a stress reliever saying that I am looking for a high place to off myself. There are NO really big, high places in Burlington to do this act. And in all honesty, I have a Dave Mathews Concert coming up in two weeks. Why off myself now?)

Sigh. Time to go home. Big brother is watching, and I am pooped.

June 01, 2006

Ain't he one of the cutest boys you've ever seen?

May I present Kyan! His mama FINALLY sent me a picture. I met him when he was just a couple of days old. I can't believe how big he is now! (Notice the Disney seat, shirt, hat and pants. Parents are big fans. Me too.)